Refund policy

At Urban Paw, we want you to feel confident in your purchase. This policy outlines the conditions under which returns and refunds are accepted.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse returns that do not meet these criteria.

Return Timeframe

You may request a return within 2 days of receiving your order. Requests made after this period may not be eligible for a refund or exchange.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within [REFUND PROCESSING TIME] and issued to your original payment method.

Exchanges

We offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us at ameliagharu2005@gmail.com with details of the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear proof (photos or videos). We will work quickly to resolve the issue and ensure your satisfaction.

Non-Returnable Items

Certain items, particularly those related to hygiene or personal use, may not be eligible for return. These exceptions will be clearly stated where applicable.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service when returning items.