Shipping policy

At Urban Paw, we aim to provide a smooth and reliable shipping experience for all customers.

Order Processing

All orders are processed within 2 days. During peak periods or promotional events, processing times may be slightly extended, but we always strive to dispatch orders as quickly as possible.

Shipping Methods and Delivery

We offer standard shipping options, and estimated delivery times typically range between 7 to 14 Business Days, depending on your location. Delivery times are estimates and may vary due to external factors such as carrier delays or weather conditions.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. In some cases, we may offer flat-rate or promotional free shipping, which will be clearly indicated on our website.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor your order’s progress until it reaches your doorstep.

Delivery Issues and Delays

While we work closely with our shipping partners, delays may occasionally occur due to circumstances beyond our control. If you experience any issues with your delivery, we encourage you to contact us so we can assist you.

Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.

International Shipping

We may offer international shipping depending on the destination. Delivery times and shipping costs will vary based on the location and applicable customs procedures.