Terms of service

By accessing or using the website of Urban Paw, you agree to be bound by the following Terms of Service. These terms are designed to ensure a fair and transparent experience for all users and customers.

Account Terms

When placing an order or creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

Pricing and Payment

All prices listed on our website are in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change at any time without prior notice. Payment must be completed at checkout using the available payment methods. We reserve the right to refuse or cancel any transaction if fraudulent or unauthorized activity is suspected.

Product Descriptions

We make every effort to ensure that product descriptions, images, and details are accurate and up to date. However, we do not guarantee that all content is completely error-free, and minor variations may occur.

Order Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, including cases involving incorrect pricing, suspected fraud, or inventory issues.

Shipping and Delivery

Orders are processed within 7-14 bussiness days and shipped according to the selected method. While we aim to meet estimated delivery timelines, delays may occur due to factors beyond our control, such as carrier issues or external disruptions.

Returns and Refunds

Our return and refund practices are outlined in our Return & Refund Policy. By making a purchase, you agree to the terms stated in that policy.

Prohibited Uses

You agree not to use our website for any unlawful or unauthorized purposes, including violating applicable laws, engaging in fraudulent activities, or interfering with the website’s operation.

Limitation of Liability

To the fullest extent permitted by law, Urban Paw shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.